IndiGo Airlines is facing intense criticism after allegations surfaced of the airline mishandling baggage and responding to customer grievances with legal complaints. Customers have taken to social media to express their frustration, accusing the airline of arrogance and a refusal to take responsibility for service failures.
One dissatisfied customer highlighted a troubling pattern: instead of addressing valid complaints about lost or damaged luggage, IndiGo allegedly harassed customers who voiced their concerns publicly. The airline’s approach has sparked widespread backlash, with many pointing to its unwillingness to own up to mistakes as a key reason for eroding customer trust.
Critics have drawn parallels to SpiceJet, which faced similar criticism in the past and subsequently struggled to maintain its market position. Industry observers warn that if IndiGo continues to alienate its loyal customer base, competitors like Air India and other airlines are poised to capture the market share it risks losing.
This incident underscores the importance of accountability and customer service in a competitive aviation industry, where mishandling grievances can severely damage a brand’s reputation.
Author: VS NEWS DESK
pradeep blr
